LNER Edinburgh Waverley Work Experience
From the 1st until the 5th of July, I had Work Experience at Edinburgh Waverley, with the Service Delivery Manager, named Adam Reid. Adam has worked with LNER for 3 years and is a great team member. Here is an account of my 5 days working with LNER.
Monday 1st July
For the 1st Day, I had a safety induction, when I was taught where to go for a fire, how to report something and general health and safety in and around the station. Next, I was signed in by Network Rail, I was surprisingly signed in as a Contractor! Anyway, the next job was to look at the Tanking Point audit, with ISS, which is the cleaning contractor for the station. Myself and Adam were checking the tanking points to see if they were working, or if they had any faults. Most of the tanking points were working without faults, however a few had to be replaced by LNER & Network Rail. It was important that these were checked for the Kings Cross Remodelling, of which the first phase happens in just a few days.
Tuesday 2nd July
For the 2nd Day, I and Adam had a look at Bugle, which is a program to manage delays. For this, we had to email Train Managers and Stations in order to find out what the delay was. It was pretty interesting since there were various delay reasons. On this day, we also met Jack Collier, who is a Controller at York Rail Operating Centre (ROC) and is apart of LNER. Jack was there to ask about the new 9XXX headcodes, which denotes a train being semi-fast, instead of fast, which is denoted by the 1XXX headcodes. A Headcode is a unique ID to the signaller to tell him/her which train is which, whether it is a passenger or freight train. I found this extremely interesting. Later in the day, we saw that the new ScotRail HST was running and thought it was a good opportunity to visit and take a look around it. The HST (High Speed Train) is a train from British Rail which built from 1975 until 1982. The HST has been refurbished since at various times in its life and at ScotRail, the HST has been refurbished yet again to serve Scotland.
Wednesday 3rd July
On Day 3, Adam and I went down to Berwick-Upon-Tweed, where we met the team there. We travelled down from Waverley Station by 1st Class, since LNER allows company travel by 1st Class. Whilst we were there, our task was to look at the CCTV of which numerous incidents occurred. One of which was a Staff Incident, which had to be investigated internally by LNER, the other was a CCTV Evidence Request from the British Transport Police (BTP) to look at a drunk male attempting to go down the stairs, and then falling on the stairs. The next step was to look into Passenger Safety at Berwick, this meant that Adam and I had to go to Platform 1 and Platform 2 to observe passenger behaviour and make sure that they stood behind the yellow line. This is a safety feature to prevent passengers from falling over and falling onto the tracks due to the air turbulence from the passing trains. The final thing to do at Berwick was to look at Work Access Permits, which allow workers and contractors to work on-site to repair and replace items on the station. This is important since the Permit authorises this work. It was very interesting to see the number of different contractors who work at Berwick, although it is such a small station.
Thursday 4th July
On Day 4, Adam and I started the day off by looking at some Bugle Delays, surprisingly, upon opening Bugle, there were no delays which needed questioning, this was brilliant! After this, I and Adam were stopped by a Virgin Trains customer who did not know how to get to Platform 8 for her train to Crewe. Adam and I helped the customer up the stairs and back down onto Platform 8, we also found her an unreserved seat to sit in. The customer said that she would tip us, however, we said you don’t need to, however, she kept insisting, so the customer gave us £10, so Adam treated me to a Hot Chocolate and Adam got himself a Chocolate Milkshake at Cafe Nero. That was a highlight! The next bit of the day was to place some Azuma Ramps, to help customers on and off the train. This was a very important job which involved going down to the basement, it was really cool seeing the basement, as it is part of the station many people do not regularly see or have not seen at all. With placing the Azuma Ramps, we had to go to Rail Gourmet, who provide catering in order to get the basement key, since there was only one key, for security reasons. There was a smell of delicious food there ready to be loaded onto trains!
Friday 5th July
On the Final Day (Day 5), I was booked on the 1600 LNER Departure to London Kings Cross, meaning that work had to finish early. As a surprise, Adam let me have a go on the Azuma Simulator, this was such an awesome experience. Even the Instructor and Adam were surprised on how well I had done on the simulator, they said I was better than some of the current trainees and possibly the drivers. Now I am considering a career in train driving. This was probably the highlight of my visit to Edinburgh Waverley Station!
I would like to thank Adam Reid and the LNER Team based at Waverley for providing me with such a great experience there and for making me feel so welcome. This was an experience never to forget! Below, there are some photos of my experience!